When to call for emergency help
- The website won’t open or shows error 500, 502, 503 or a blank page
- The website is hacked: strange redirects, malware, spam pages, browser or search engine warnings
- The browser says “Not secure” or reports a certificate error
- The domain or hosting has expired and the website and email are gone
- The website broke after a CMS, extension or PHP update
- The website is sending spam, the IP address is blacklisted, emails aren’t delivered
- The developer is unreachable and you have no access to the hosting, domain or admin area
How we work
- Preserve. We copy files, the database and logs — before any change.
- Diagnose. We find the cause: code, PHP, database, server, DNS, certificate or a hack.
- Restore. We bring the website back, clean up infections and roll back failed changes.
- Close the cause. We update, change credentials and set up protection, backups and monitoring.
The price is agreed after diagnosis — no work without your approval. Urgent requests are handled with priority.
First aid — before we connect
- Don’t delete or reinstall anything — make a copy first.
- Change your hosting, control panel and email passwords from a clean device.
- Note what changed before the failure — it speeds up diagnosis.
What to prepare
- The website address and roughly when the problems started
- Where the website is hosted and which registrar manages the domain
- Screenshots of errors and messages from your host or search engines
Important: don’t send passwords in the enquiry form or chat. A specialist will suggest a secure way to share access.
Critical PHP vulnerabilities, October 2026
On 21 October 2026, fixes were released for two critical PHP vulnerabilities (CVSS 9.2) that, under certain conditions, allow code execution on the server without a login or password. Safe releases: 8.2.35, 8.3.36, 8.4.27, 8.5.12 and later. PHP 8.1 and earlier have no official fixes.
Questions and answers
How quickly can you step in?
Urgent requests are handled with priority. Tick “Urgent” in the enquiry, call us or open a ticket — a specialist will get in touch, clarify the situation and suggest first steps.
Do you help with websites hosted elsewhere?
Yes. We help websites on any hosting or server, and after recovery we can offer migration and ongoing support.
What if there are no backups at all?
We recover from whatever remains: files on the server, hosting snapshots, caches and archives. Afterwards we set up regular backups.